FAQ

FAQ

How Long Does It Take Our Products To Ship?

We Normally process your order within 24 hours, Mon - Fri. Our products generally ship within 3-5 business days. 

**Note: if products are in high demand it can take up to 2-3 weeks before the product is received (however this is rare).

 

How Do I Get My Tracking Number?

Your Tracking number will be emailed to you as soon as your order has been dispatched

 

I Ordered Multiple Items, But So Far Have Only Received One - What Do I Do Next?

We hold stock in multiple locations for ease of distribution at the lowest cost to you. Your products may be shipped separately so they get to you faster. If you receive one item before the next. Don't panic... the remainder of your order is on route :)  

 

I’ve Place My Order - What Should I Expect Next?

We value your custom and always endeavour to make sure you are kept fully informed of the status of your purchase.

After your order has been processed in our store, you will receive a confirmation email. In addition, as your order is processed in our fulfilment centres, you will also receive a fulfilment notice and a shipping notice. If you have any questions or concerns, we’re only ever an email away :)

 

 Do You Offer A Guarantee?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

See our returns policy for further details

 

Is This Website Secure?

We take customers security very seriously. Rest assure no personal information will ever be shared. All payment information is backed by fully compliant industry standards and active fraud protection.

 

What Are The Sizes For These Products?

We do our best to list all product sizes in the product's description. Simply click on the product and scroll down.

 

Are the "FREE" Items really free?

Absolutely!

From time to time, we run promotions to drive visibility and good will for our store. Our FREE + Shipping offers are a fantastic way for new customers to find us and for existing customers to come back and explore our constantly updated catalogue of exciting products.

All you pay is the cost of the shipping to get it out to you...

 

Still, Have A Question?

You can contact us directly through our connect page. Someone will respond usually within 24 hours.